Wednesday, October 2, 2013

Connect for Health Colorado Open for Business

On Oct. 1, Connect for Health opened Colorado’s new health insurance marketplace for individuals, families and small businesses, offering 242 health plans from 11 carriers, and a broad statewide Customer Support Network to personally assist shoppers. The first day of operations saw tremendous consumer interest and quick responses to operational issues to improve responsiveness and personalized customer support.
We are excited to welcome Coloradans to the opening of the Connect for Health Colorado marketplace to shop for health insurance that will be effective Jan. 1, 2014. Individuals and families can choose from up to 150 private health insurance plans from 10 carriers and small employers can create small group plans from as many as 92 health insurance plans provided by six carriers. New financial assistance, based on income, will be available to nearly 500,000 Coloradans to reduce costs. Shoppers can buy insurance today and claim a tax credit on their taxes or apply for an advance tax credit to use up-front to reduce the monthly premium.
From videos to County Snapshots and a tax credit calculator, the Marketplace offers many ways for Coloradans to learn about their options. The new Customer Service Center has expanded hours, so Coloradans can reach a Customer Service Center Representative by phone from 7 a.m. to 8 p.m. Monday through Saturday at 1-855-PLANS-4-YOU (855-752-6749). On the website, Coloradans can locate an Assistance Site for in-person assistance, and find a list of more than 1,400 certified licensed health insurance agents and brokers for advice and support.
Here’s a recap of the busy first day:
As of 8 pm on October 1:

  • Unique website visitors: 79,000
  • Total web page hits: 12 million
  • Calls and chats with Customer Service Center Representatives: 3,700
  • Accounts created: 5,500
  • Average call wait time: 3 minutes 49 seconds

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